Terms and Conditions of Sale
I gladly accept returns and exchanges, and will replace any faulty items when returned.
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective I can’t accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons) – this includes stud earrings as the studs are an integral part of the earring. However, earrings with ear wires can be returned; the cost of replacement ear wires will be deducted from the return amount.
Conditions of return
Unless the goods are faulty, buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The customer is responsible for any customs costs outside the UK. The customer is also required to pay for a tracked postage when returning goods.